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- Where are you located?
- To what countries do you ship ?
- Do you offer secure checkout?
- Do you offer discounts?
- Do I need to create a Customer Profile to purchase from your store?
- Can I switch screen resolutions?
- What is your Return policy?
- What kind of Payments do you accept?
- Are your prices including or excluding taxes?
|  | To what countries do you ship ? |  | We ship to all countries listed in the create account page.
If your country is in that list, we will ship to you with pleasure.
Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Cuba, Cyprus, Czech Republic, Denmark, Egypt, Fiji, Finland, France, Germany, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Kuwait, Liechtenstein, Luxembourg, Malaysia, Maldives, Malta, Mexico, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia (Slovak Republic), South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States |
| | Do you offer secure checkout? | | Ofcourse, all private information like e-mail addresses, credit card numbers, etc. are handled via a secure AES 256 bit Secure Socket Layer (SSL) encryption connection. |
| | Do you offer discounts? | | Yes, we offer two types of discounts.
1. Generic discounts for everybody.
2. Customer specific discounts including VIP, Wholesale and Loyalty.
Generic discount can be found in the "Sale !" box and "Special Offers" box on the right side of the screen.
In order to view your customer specific discount, you need to have an account.
After signing in, you will see an option called "My Discount".
This option will display all the discounts specifically for you.
Loyalty Discount means that you will receive a discount based on the amount you have spend in the last quarter.
Our Current Loyalty Discount Table:
| US$ 312.85 |  | 5% | | US$ 3,128.05 | | 7.5% | | US$ 6,256.10 | | 10% | | US$ 9,384.10 | | 12.5% | | US$ 15,640.15 | | 15% | | US$ 31,280.30 | | 30% |
You may view this discount table in your own currency after signing in to our website. Please use your "My Discount" option. |
| | Do I need to create a Customer Profile to purchase from your store? | | No, you do not need to create a Customer Profile although that will make your shopping much easier.
Simply add items to your cart and when you click on checkout, you can select the option to proceed directly to checkout without creating a Profile.
In that case we will only retain your order information for shipping and billing.
No personal information is recorded. |
| | Can I switch screen resolutions? | | When you visit Crystal Light Centrum, we try to determine your screen resolution using Javascript. You can see this in the address bar of your browser. We do this to give you the best possible view of our website that your screen allows. Currently we only support 800x600 and 1024x768 resolutions.
If your browser does not support javascript or you have disabled it, the default screen resolution will be set to 800x600.
By the way, you may switch between screen resolutions at any time.
Just look for these symbols :   |
| | What is your Return policy? | | We accept Returns of products only if returned to us at your expense.
Details are provided on a per-order basis.
To enable us to offer a refund, all items must be returned in their original condition.
For any questions, please contact us.
Undeliverable Packages
Where orders are marked 'Return to Sender,' unclaimed, or refused and returned without sufficient postage, CLC Taiwan must pay the return postage before the Post Office will release the package to us. In that event, you will be responsible for any additional fees levied.
If you choose to have the package re-shipped to a different (or corrected) address, the return postage fees charged by the Post Office, as well as re-shipping fees, must be paid before the package will be shipped.
If you choose to cancel your order upon it being returned to CLC Taiwan, the additional charges will be deducted from your refund -- in addition to the original shipping and handling charges, unless an error was made on the part of CLC Taiwan -- before a credit is issued.
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| | What kind of Payments do you accept? | | Currently we can only accept Cash, Money Orders, Checks and Bank Transfers as Payments for purchased products.
We are actively working to extend our services to also accept Credit Cards. |
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